Refunds and Exchanges for Chrysalis and Caterpillar Kits
We need to see a photo of the faulty product approve an exchange or refund. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected] We will exchange or refund live material (caterpillars, pupae), if you correctly followed our instructions and recommendations. We may exchange/refund the products if the damages occurred due to delays in transit. We will not exchange or refund the live material, if we informed you of possible risks in transit and you agreed to bear the risks.
If the item is genuinely faulty, you will NOT be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will NOT be deducted from your refund. We will bear that cost.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refunds for Kids parties, educational presentations and events cancellations.
We will refund a Kids Party & educational presentation if you inform us at least 5 working days prior to the event. We will refund Gazebo events, if you inform us at least 10 working days prior to the event. For an event with more than 30 butterflies, we will issue a refund when you inform us at least 15 working days prior to the event. If an outdoor event is cancelled due to weather conditions or other unexpected circumstances outside of your control between 5 and 15 days prior to the event, we will refund 50% of the fees. Alternatively, we are happy to work with you to move the event to another day.
Live butterflies purchase cancellation.
We can only cancel live butterfly purchases if you inform us 5 working days in advance for caterpillars and pupae and 10 working days for live butterflies. If more than 30 butterflies are required for the event, we can issue a refund when you inform us at least 15 working days prior to the event. If a butterfly release is cancelled due to unfavorable weather conditions or other unexpected circumstances outside of your control less than 15 working days prior but at least 5 days prior to the event, we can issue a refund of 50% of the fees.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]